Order Processing Times:
All of our orders are printed in the order that we receive them, we do not hold stock on hand we print to order. We print all orders within 1-3 business days of receiving the order (times are a guide only and are dependent on the number of orders we receive). The stickers need a minimum of 24 hours drying time after they have been printed so your order will be packed and posted within 5 business days of us receiving the initial order (again these times are a guide only and are dependent on the volume of orders we receive).
Please note shipping times are separate to order processing times. If you select Express Post this speeds up the postage time only, not the actual print/dry time – we cannot rush this process.
After you place your order you will receive an order confirmation (please ensure you check your junk or spam folder for this if it doesn’t arrive in your inbox). You will receive another email notification when your order is complete and has been posted. This email will also include your tracking information if relevant. We do our very best to get our orders printed and packed as soon as possible and whilst order processing is completely within our control, once we post the orders, we are at the mercy of Australia post and have no control over their delivery times and any delays that they may experience.
Checking the Status of Your Order:
When your order has been shipped, you will receive an email notification from us (please check your junk and spam folders also) which include a tracking number (if you have only ordered a small sticker that fits in a standard envelope no tracking information is provided). You can use this tracking number via the Australia Post website https://auspost.com.au/ to track your order. Please allow 48 hours for the tracking information to become available.
If you have not received your order within 7 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org and we will look into it for you and lodge a case with Australia Post if needed.